Frequently Asked Questions

Everything you need to know about your REDMAGIC gaming gear.

Does REDMAGIC offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping times and costs vary depending on the destination and the specific logistics provider selected at checkout.

What is the return policy for REDMAGIC devices?

We offer a 15-day return policy for most products. Items must be in their original packaging and in like-new condition to qualify for a full refund.

Do REDMAGIC smartphones come with a warranty?

All REDMAGIC smartphones come with a standard 1-year limited warranty that covers manufacturing defects. Accessories typically include a 6-month warranty period.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional installment payment options like Klarna or Affirm.

Are the smartphones compatible with my local network carrier?

Our devices are globally unlocked; however, we recommend checking the specific network bands listed on the product page against your carrier's requirements to ensure 5G/4G compatibility.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.