Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

1

Initiate Request

Contact our support team within 15 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare Package

Securely pack your device in its original packaging, including all accessories, manuals, and promotional items to ensure a full refund.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at the designated carrier location for transit to our inspection facility.

4

Inspection and Refund

Once our technicians verify the device condition, we will process your refund or dispatch your exchange within 3-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing